Contact me within: 3 days of delivery If theres a problem or concern
We gladly accept exchanges
We don't accept returns or refund
Ship items back within: 7 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Digital downloads
- Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
The time I need to prepare an order for shipping varies. For details, see individual items.
Estimated shipping times
Canada: 10-16 business days
North America: 5-12 business days
Europe: 12-16 business days
Australia, New Zealand and Oceania: 10-17 business days
Asia Pacific: 12-17 business days
I'll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.